Dr. Prachi Shah’s Physiotherapy Clinic and Aquatic Centre
Website: https://prachishah.com
Dr. Prachi Shah’s Physiotherapy Clinic and Aquatic Centre, also known as ELEMENTA Physiotherapy (“we,” “us,” or “our”), respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect:
- Name, email address and phone number submitted through contact or appointment forms.
- Information provided through phone calls or emails.
- Health and treatment information required for providing healthcare services.
- Medical history, symptoms, treatment plans, progress notes and reports shared with us.
- Testimonials, reviews, photographs or feedback where consent is provided.
- Technical information collected through cookies and analytics tools, including IP address, approximate location, browser, device type, pages visited and visit information.
We may also receive limited information when you interact with our social media pages or Google Maps.
2. How We Use Your Information
We may use your information to:
- Respond to enquiries and manage appointments.
- Provide physiotherapy, aquatic therapy and related services.
- Maintain patient and treatment records.
- Communicate regarding appointments and follow-ups.
- Improve our website, services and patient experience.
- Publish testimonials where appropriate consent has been provided.
- Meet legal, regulatory and professional requirements.
- Prevent fraud, misuse or unauthorized activity.
We do not sell, rent or trade your personal or health information for third-party marketing purposes.
3. Health Information
Health information is handled with appropriate care and access is limited to treating clinicians and authorized clinic staff involved in your treatment.
We do not disclose health information without consent unless disclosure is required by law, necessary during a medical emergency, or required for coordinated care with another healthcare provider at your request.
Identifiable patient information used for case studies or promotional testimonials will be used only with appropriate consent.
4. Cookies and Analytics
Our website uses cookies and similar technologies to support functionality, understand website usage and improve performance.
We use Google Analytics and Google Tag Manager, which may collect information such as device type, browser, pages visited and time spent on the website.
Google processes this information according to its own privacy policies.
You can control cookies through your browser settings. Disabling cookies may affect certain website features.
5. Sharing of Information
We may share information where necessary with:
- Website hosting and IT service providers.
- Third-party payment processors when you make a payment.
- Google Maps when you interact with the embedded map.
- Social media platforms when you interact with our pages or provide consent for publication.
- Healthcare providers where necessary for referrals or coordinated care.
- Legal or regulatory authorities where required by law.
We do not share personal or health information with third parties for their independent marketing purposes.
6. Data Security
We take reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure or destruction.
Access to patient information is restricted to authorized personnel.
We do not store debit card numbers, credit card details, UPI PINs, CVVs or banking credentials on our servers.
No method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal and health information only for as long as necessary to:
- Provide ongoing care.
- Maintain appropriate records.
- Comply with legal and healthcare requirements.
- Resolve disputes and enforce applicable agreements.
When information is no longer required, reasonable steps are taken to securely delete or anonymize it.
8. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Withdraw consent where applicable.
- Request deletion where legally permitted.
- Raise a privacy-related grievance.
9. Children’s Privacy
The website is not intended for independent data submission by children under 18.
Where treatment is provided to a minor, information will be collected with the involvement and consent of a parent or legal guardian.
10. Third-Party Websites
Our website may contain links to Facebook, Instagram, YouTube, Google Maps and other third-party platforms.
These platforms operate independently and are governed by their own privacy policies. We are not responsible for their privacy practices.
11. Testimonials
Testimonials, reviews and photographs are published only with appropriate consent.
If you have provided a testimonial and wish to request its removal or amendment, please contact us.
12. Legal Basis
Depending on the purpose, information may be processed based on:
- Your consent.
- The provision of requested services.
- Legitimate clinic operations such as appointment management and record keeping.
- Applicable legal obligations.
Where processing is based on consent, you may withdraw consent, subject to applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our practices, services or applicable legal requirements change.
The updated version will be published on this page with a revised effective date.
14. Grievance and Contact
Grievance Officer: Dr. Prachi Shah
Address: Satsang Bungalow, 1, opposite Krishna Heights, Upper Govind Nagar, Malad East, Mumbai, Maharashtra 400097
Phone: +91 99201 46757
Email: dr.prachielementa@gmail.com
For privacy-related questions or complaints, please contact us using the details above.